Service Values
Responsive and Efficient
Responds to platform issues or requests in a timely manner and capable of solving problems with high efficiency.
Plan and Practice
Provides the best practice plans and services to deliver business-specific practice suggestions.
Beyond Expectation
Provides high-quality customer services to ensure customer experience beyond expectations.
Service System
Features the combination of onsite and remote support while also provides comprehensive and systematic O&M services.
Cost-efficient
Lowers the O&M costs of cloud computing and makes the core business more competitive.
Stable and Reliable
Secures the stable and reliable operation of business.
Service Category
5*8 Annual Service
Services of eight hours a day and five days a week
Response within 4 hours
Ticket/Email support
Response Level:
Services of eight hours a day and five days a week, Response within 4 hours, Ticket/Email support
Services:
Platform upgrade, troubleshooting, and remote support
Scenarios:
Testing environments or small-or-medium production environments that require relatively less restrict real-time guarantees
7*24 Annual Service
7/24/365 Service
Response by technical colleague within 1 hour
Faulty questions to be addressed within 4 hours
Ticket/Email/IM software support
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours, Ticket/Email/IM software support
Services:
Services included in the 5*8 Annual Service plan plus emergency guarantees, knowledge base feeds, and faster technical response
Scenarios:
Production environments that have high requirements over real-time guarantees
VIP Annual Service
7/24/365 Service
Response by technical colleague within 1 hour
Faulty questions to be addressed within 4 hours
Ticket/Email/IM software support
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours
Services:
Dedicated experts, business migration from VMware to ZStack (up to 20 cloud hosts), cloud platform O&M solution design, solution design, cloud platform security upgrade, system upgrade and maintenance of physical hosts which have ZStack Cloud platforms installed, O&M management of the cloud platform’s network environment, remote inspection twice a year, cloud platform-related consulting and guidance
Scenarios:
Production environments that have extremely high requirements over business continuity
5*8 Annual Service
Response Level:
Services of eight hours a day and five days a week, Response within 4 hours, Ticket/Email support
Services:
Platform upgrade, troubleshooting, and remote support
Scenarios:
Testing environments or small-or-medium production environments that require relatively less restrict real-time guarantees
7*24 Annual Service
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours, Ticket/Email/IM software support
Services:
Services included in the 5*8 Annual Service plan plus emergency guarantees, knowledge base feeds, and faster technical response
Scenarios:
Production environments that have high requirements over real-time guarantees
VIP Annual Service
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours
Services:
Dedicated experts, business migration from VMware to ZStack (up to 20 cloud hosts), cloud platform O&M solution design, solution design, cloud platform security upgrade, system upgrade and maintenance of physical hosts which have ZStack Cloud platforms installed, O&M management of the cloud platform’s network environment, remote inspection twice a year, cloud platform-related consulting and guidance
Scenarios:
Production environments that have extremely high requirements over business continuity
Service Process
服务流程
Customers
ZStack is much simpler and easier to use than OpenStack. It is the best solution to enterprise infrastructure cloudization and the pioneer of hybrid cloud solutions.
The linear scalability of ZStack cloud platforms meets the very demands of our Government Cloud projects. We can linearly scale resources from a small size to a medium or large size based on our business needs. ZStack greatly reduces our business burdens and risks.
ZStack has been our reliable service provider since 2017. It provides us secure, reliable, on-demand, and cost-efficient hybrid cloud services. ZStack products have strong architecture and are highly scalable while are easy to deploy and implement O&M operations. The rich experience of ZStack in deploying servers from the scale of one to the scale of over a thousand can ensure the safety of upfront investments and lower the learning costs of technicians.
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